WELCOME
It is essential for the team to maintain a positive atmosphere for all. We will not accept any form of disrespect towards team members and other customers.
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You can reach us by instant message at the bottom of your screen, through your Spa l'Horizen app, by e-mail at contact@spalhorizen.ca or by phone.
PARKING
The best places to park are on rue Fréchette and its surrounding streets. The parking lot at our entrance is entirely reserved for customers of the company, which is located on the 1st floor of our building.
CANCELLATION POLICY
We send a reminder 24 hours in advance of your appointment date and time. However, it is your responsibility to make a note of your appointment when booking.
To cancel an appointment, you must inform us 24 hours in advance, ensuring that you have received confirmation.
In the event that you need to contact us and your designated therapist is unavailable and you are outside our opening hours, please send a message via our instant messaging service at the bottom of your screen or contact us via our e-mail contact@spalhorizen.ca.
If these conditions are not met, we reserve the right to charge a compensation fee.
Of course, with sufficient justification, the missed service will not be charged.